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Title : Increase Company Profit with the CS Platform
link : Increase Company Profit with the CS Platform

Increase Company Profit with the CS Platform

Customer care service or customer service is a mandatory service for a company, especially companies engaged in the e-commerce industry. The more advanced e-commerce industry today has grown a variety of new innovations in the realm of online business such as the presence social customer care platform which is a web-based application to improve the performance of customer care or customer service. The platform is considered capable of improving CS performance, which is very important for every company in the frontline.

The longer the role of CS has an increasingly large role because not only is it a service for complaints and questions, CS can also be a service that interacts with customers to bid and also promote a service or product through soft selling. This has also been applied by many companies through telesales or telemarketing. As is social customer care platform this is certainly every CS admin and telesales will be able to improve their performance in interacting and communicating with customers so that there is a closeness between the brand and the customer which in turn will be a great opportunity for the company to attract as many customers as possible and keep old customers from turning away.

This platform has many features that can optimize the performance of the customer service. Some of them are having a sophisticated feature where every CS channel owned by each company can be put together in the same dashboard. This means that CS and telesales administrators no longer need to open one channel at a time - channels such as Facebook, Twitter, email, SMS, VoIP and so on because they can be accessed in just one dashboard. Thus, the services provided to customers will be much faster and also easier with a sophisticated ticketing system so that all complaints and questions that come in can be neatly arranged.

For those of you who are currently looking for the best customer service or customer care platform, then you can choose the best service from Sociomile. This platform has a variety of features that are able to simplify and optimize customer service performance as we have explained above. In addition to the multi-channel management features, Sociomile also has a multi agent feature where a dashboard that accommodates your various customer service channels can be accessed by more than one agent. That is why this application is very necessary for better customer service. For those of you who are interested in using this service, you can directly access the site www.Sociomile.com where in the future you can also choose a variety of package options that you can adjust to your own needs.

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